“It’s really an astounding number when you look at it. Unfortunately, it’s the caregivers that bear the brunt of that,” said Gordon Snow, chief security officer for the Cleveland Clinic. “There are so many different issues that you’re trying to protect against or address, everything from verbal assault to an active shooter.”
Hospital systems say protecting workers is a balance of preventing violence, de-escalating tense situations and communicating clearly with patients on safety standards and care.
The Cleveland Clinic has an enterprise workplace violence steering committee that develops safety standards for the system. The committee includes members from