Virtual care aligns with strategic imperatives to improve health outcomes, enhance patient safety, and optimize the patient experience for populations with medical complexity and high healthcare needs. As a result, it will pay off if healthcare can continue the expansion of telehealth started by the COVID-19 pandemic.
One driver of successful expansion of virtual care services is open communication and collaboration with key stakeholders on important initiatives that impact the virtual care process, said Dr. Saima Aftab, vice president, strategic initiatives, at Nicklaus Children’s Hospital in Miami, Florida.
Sustaining quality telehealth programs
“Stakeholders include internal and external customers, our patients,